FAQ's

1. What payment methods do you accept?

We accept Cash on Delivery (COD) and other available payment methods shown at checkout.

2. Do you offer Cash on Delivery?

Yes! Cash on Delivery is available for selected locations across Pakistan.

3. How long does delivery take?

Orders are usually delivered within 3–7 working days, depending on your location.

4. Do you offer free delivery?

Free delivery may be available on selected products or promotional offers. Delivery charges, if applicable, will be shown at checkout.

5. How can I place an order?

Simply select your desired product, click Add to Cart, proceed to checkout, and provide your correct delivery details.

6. Can I cancel my order?

Yes, you can request cancellation before your order is dispatched. Please contact our customer support as soon as possible.

7. Can I return or exchange a product?

Yes, eligible products can be returned or exchanged according to our Return & Refund Policy.

8. What if I receive a damaged or incorrect product?

Please contact us immediately after receiving your order and provide clear photos/videos of the product and packaging. We will assist you with the issue.

9. How can I track my order?

Once your order has been shipped, we may provide tracking information through SMS, WhatsApp, email, or your provided contact number.

10. Will I receive a confirmation after placing my order?

Yes. After successfully placing your order, you will receive an order confirmation through the contact details provided at checkout.

11. Can I change my shipping address?

If your order has not been dispatched, you may contact us to request an address change. Once shipped, changes may not be possible.

12. Are your products available across Pakistan?

Yes, we aim to deliver our products to customers across Pakistan, subject to courier service availability.

13. How can I contact customer support?

You can contact our customer support through the contact details provided on our Contact Us page. Our team will be happy to assist you.

14. Is my personal information safe?

Yes. We respect your privacy and take reasonable measures to protect your personal information. Please read our Privacy Policy for more details.

15. What happens if I am unavailable when the courier arrives?

The courier may attempt delivery again or contact you to arrange another delivery attempt. Please keep your phone available after placing an order.

16. Do product prices include delivery charges?

Product prices and delivery charges are displayed separately where applicable. Any applicable shipping fee will be shown before you complete your order.

17. Can I order multiple products together?

Yes, you can add multiple products to your cart and place them in a single order, subject to product availability.

18. How do I know if my order has been shipped?

You will be notified when your order is dispatched, using the contact information provided during checkout.