Terms of service

Welcome to [Your Store Name]. These Terms of Service govern your use of our website and your purchase of products from our online store. By accessing our website, placing an order, or using our services, you agree to these Terms.

1. General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

You agree to use our website only for lawful purposes and in accordance with these Terms. We reserve the right to refuse service, cancel orders, or restrict access to our website when necessary.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, change prices, or discontinue products at any time without prior notice.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your name, phone number, email address, and delivery address.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or reject an order for reasons including:

  • Product unavailability
  • Incorrect pricing or product information
  • Incorrect or incomplete customer information
  • Suspected fraudulent activity
  • Delivery restrictions
  • Other circumstances beyond our reasonable control

If we cancel a prepaid order, any eligible payment will be refunded through the applicable payment method.

4. Prices and Payments

All product prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We may offer different payment methods, including Cash on Delivery (COD), bank transfer, card payments, or other available online payment methods.

Prices and payment options may change at any time without prior notice.

5. Cash on Delivery (COD)

For Cash on Delivery orders, customers are required to provide a valid phone number and delivery address.

Customers are expected to receive their confirmed orders. Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe mentioned in our Shipping Policy.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Once an order has been handed over to the courier, delivery is primarily dependent on the courier service.

Customers are responsible for providing a correct and complete delivery address and contact information.

7. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers should review our Return & Refund Policy before placing an order.

Products may not be eligible for return if they have been used, damaged by the customer, or returned without meeting the conditions stated in our policy.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible after delivery.

We may request photographs, videos, order details, or other information to verify the issue before approving a replacement, exchange, or refund.

9. Customer Responsibilities

You agree to:

  • Provide accurate customer and delivery information.
  • Use our website only for lawful purposes.
  • Not attempt to interfere with the operation or security of our website.
  • Not use our website for fraudulent or unauthorized activities.
  • Not reproduce, copy, or misuse our website content without permission.

10. Intellectual Property

All content on this website, including logos, brand names, text, images, graphics, product descriptions, designs, and other materials, is owned by or licensed to [Your Store Name], unless otherwise stated.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other service providers.

Your use of third-party services may also be subject to their own terms and policies.

We are not responsible for the independent policies, actions, or availability of third-party services.

12. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or other circumstances.

13. Limitation of Liability

To the extent permitted by applicable law, [Your Store Name] shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

14. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and processed as necessary to provide products, process payments, arrange delivery, provide customer support, and operate our online store.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective when the updated Terms are published on this page.

You are responsible for reviewing this page periodically. Your continued use of our website after changes are published means that you accept the updated Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes will be handled in accordance with the applicable laws and jurisdiction of Pakistan.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Store Name: [Your Store Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
Country: Pakistan

Thank you for shopping with [Your Store Name].