Refund policy

At [Your Store Name], we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or different item from what you ordered, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged or defective product.
  • You received the wrong product or an incorrect size/color.
  • The product is significantly different from its description.
  • The product arrived with missing parts or accessories.

Return requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Products that have been used, damaged, or altered after delivery.
  • Products without their original packaging or accessories.
  • Items damaged due to misuse or improper handling.
  • Products returned after the 7-day return period.

3. How to Request a Return

To request a return, please contact us at [Your Email Address] and provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the product and the problem.

Our team will review your request and provide further instructions.

4. Refunds

Once your return is approved and the product is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed through the original payment method where possible. Processing time may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, we may request your bank account or other suitable payment details to process an approved refund.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or wrongly supplied product, we may cover the reasonable return shipping cost.

If the return is requested for reasons other than a product defect or our error, return shipping charges may be the customer's responsibility.

6. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

7. Damaged Products

If your package arrives damaged, please contact us as soon as possible and provide clear photos or videos of the package and product. This helps us process your claim quickly.

8. Cancellation

Order cancellation requests should be made as soon as possible. Once an order has been shipped or dispatched, cancellation may no longer be possible.

9. Contact Us

For return, replacement, or refund requests, please contact:

Store Name: [Your Store Name]
Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Address: [Your Business Address]

We reserve the right to review each return and refund request individually and determine eligibility according to this policy and applicable laws in Pakistan.